Thank you for shopping with Renata Opford. We strive to ensure customer satisfaction with every purchase.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must:
- Be unused and in original condition
- Include original packaging
- Not show signs of wear, damage, or alteration
- Be accompanied by proof of purchase
Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Customized or personalized items
- Clearance or final-sale products
- Gift cards
Return Process
To initiate a return, please contact our customer support team at:
Email: helpdesk@renataopford.com
Please include:
- Order number
- Product name
- Reason for return
- Photos if the item is damaged or defective
Our team will review your request and provide return instructions.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographs of the item and packaging to assist with the resolution process.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Return Shipping
- Customers are generally responsible for return shipping costs unless the return is due to our error.
- Original shipping fees are non-refundable unless required by applicable law.
Exchanges
We may offer exchanges for defective or damaged products when replacement inventory is available.
Order Cancellation
Orders may be canceled before shipment. Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.
Contact Information
For questions regarding returns or refunds, please contact:
Email: helpdesk@renataopford.com